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Buying experiences from Anything Scout?

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xlcaferacer

Guest
Would like to know other people's experiences with buying from Anything Scout. I'm not having a good one right now. Ordered a clutch for my scout II daily driver and have been waiting 3 weeks now. Was told it shipped a week and a half ago but no. Then told it was supposed to have shipped yesterday but I still have no tracking # and they said they would call me with the #. If it actually did ship it, it will be almost a month to have gotten my part by the time it shows up. Is this how they normally operate or is this a special occasion?
 

235frog

Farmall Cub
Joined
Apr 21, 2007
Messages
172
Points
0
Location
Mtn. View, Ca
I've always had good luck with them. I would like to say that this is a special case, but typically I order from IHOnlyNorth since they are closer to where I live and usually have everything I need.
 
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xlcaferacer

Guest
Just got a message saying they're sorry for the delay but three weeks to build and ship a clutch? I guess I'll give them the benefit of the doubt but it takes a full day or more for them to return my calls and I just wander if customer service is not their strong point. Hopefully it shows up in a few days and I am proven that they are good to deal with.
 
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xlcaferacer

Guest
Just talked to the owner. He made everything right and I will probably do business here again.
 

Dkminors

Farmall Cub
Joined
Sep 27, 2009
Messages
225
Points
18
Location
Milpitas, CA
If you bought that diaphragm clutch kit please let us know how you like it. I was considering looking at that myself.
 

michigan scout

High Wheeler
Joined
Feb 16, 2007
Messages
1,175
Points
63
Location
Shaftsburg, Michigan
I have done buisness with them a few times and always great! They even have on their website a place to post pics and introduce yourself to other IH people..pretty cool..
 

Gottbetter

Farmall Cub
Joined
Sep 9, 2007
Messages
160
Points
0
Location
West Hills, CA
I love my rear bumper. It did take a little bit of extra time, but I got everything and the build quality is 1st class.
 
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benriley

Guest
I waited 5 weeks for my window felt kit and am almost 8 weeks out od door escutchans. I have call them 3 times and have spoken to someone in the office. I have never received shipping confirmation even though I was told twice that it would be forthcoming. I understand when things are out of stock, but please tell me that this is the case. The only instance where they were prompt was processing my order and taking my money. Not happy at all
 

jstuart

Farmall Cub
Joined
Jan 3, 2011
Messages
47
Points
8
Location
Denver Colorado
they have always treated me great. good phone communication and good shipping in my experiences with them.
 

charles09086

Farmall Cub
Joined
Apr 28, 2010
Messages
111
Points
0
Location
Tampa, FL
Absolutely HORRIBLE follow-up and touching base with the customer. I've dealt with Anything Scout twice now and it's been the same result. No shipment confirmation, no tracking number, but they'll take your money ASAP. Called them on both occasions and was told items have been shipped already. Waited some more, finally received the items and the date marked on the package was stamped 3 days after when I spoke with them on the phone. Not only do they perpetually not communicate, but they also :censored: lie. I'll sell my truck before I give another penny to Anything Scout.
 

charles09086

Farmall Cub
Joined
Apr 28, 2010
Messages
111
Points
0
Location
Tampa, FL
Spoke with the owner, Sean, a couple of times over email and he's made things right by me. He seems to be a nice guy with a lot on his plate, so I won't black ball anyone that has the willingness to make things right by the customer. I plan on doing future business with Anything Scout without hesitation.
 

Tres03

Binder Driver
Joined
Aug 21, 2008
Messages
846
Points
28
Location
San Antonio, Texas
I placed an order for a Z-Bar with them last monday and wtoe them the next day to make sure they got it and to try to get an ETA on the shipping. Amanda wrote me back on Tuesday and said she will check and get back with me. I never did hear back from her last week and wrote her again last week. I called and left a message today and emailed again.

I will post more infor when it comes up. I sure hope I get it this week. Its the last piece I need to get my scout up and running.:punk:

Update: The Z-Bar Came in as promised. It is awsome, what a great toy. I would definatly buy from again. Sean is a very nice guy. and once he got involved it went very smooth.
 
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cody1bud

Guest
Dont do it... Just dont do it! That seems to be his M.O.... charge first,ship never, communicate last... no return phone calls or emails... then when you do talk to him (sean), he ksises your *** and make you feel ok about getting f*&^%$d! read charles above... he has no prob taking your money... everything else sucks. i will never, ever do buisness with them again. i should post some pics of the crap he sent me...
 

John Donnelly

Administrator
Staff member
Administrator
Moderator
Joined
Mar 5, 2001
Messages
13,953
Points
48
Location
Woodburn, Oregon
Dont do it... Just dont do it! That seems to be his M.O.... charge first,ship never, communicate last... no return phone calls or emails... then when you do talk to him (sean), he ksises your *** and make you feel ok about getting f*&^%$d! read charles above... he has no prob taking your money... everything else sucks. i will never, ever do buisness with them again. i should post some pics of the crap he sent me...

I suggest that you do post some pics... Very good ones.

Otherwise a person with no post count that hasn't been here long doesn't carry a lot of weight here.

I see these posts all the time against vendors.. more often than not they are just the rantings of someones "buddy" trying to get a rise out of someone for no reason.

So... put up or shut up.

You have 12 hours to post pics or I delete your post as spam.

-John
 

ScottyG12

Farmall Cub
Joined
May 1, 2009
Messages
23
Points
0
Location
Salem, Oregon
I've had an iffy kind of experience with them. I bought a tie-rod end from them a while ago. It took well over a month for them to send it and the customer service was a headache. After a few weeks expecting it to arrive I would call once a day and leave a message, not being rude or anything but just asking about the status and they wouldn't call back. The part finally came another few weeks after I sent an email asking about it, it was apparently not in stock for a while but it took them a month and a half and me calling and emailing all the time for them to tell me that. After I received the part, it didn't have the rubber boot piece that they said would come with it but I didn't want to deal with them anymore. In the end its whatever... I won't go back and I'd advise others to just be mindful that they won't really give you any piece of mind until the part is in your hands and you can see it's the right one.
 

BioTex

High Wheeler
Joined
May 26, 2009
Messages
1,293
Points
38
Location
Alpine, TX
I sure wish I would have read this thread BEFORE I place my order.

I'm having a very bad experience with AnythingScout. I have left several messages, sent an e-mail, checked shipping status every day, nada, nothing.:taz:

Going to give them one more day, then canceling my order. Customer service is the most important part of the sale!

Oh, and I sent an e-mail to Seans listed address, and it came back undeliverable.:nono:
 
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