Bad Vendor Experiences

Discussion in 'The Machine Shop' started by John Donnelly, Dec 14, 2009.


  1. John Donnelly

    John Donnelly Administrator Staff Member Administrator Moderator

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    Rather than the emotionally charged thread from before, this thread is offered in the same vein as JetFxr's.

    Post your bad vendor experience here. Name the vendor, report the facts.

    Opinions, op-ed pieces and bandwagon posts will not be tolerated.

    Thank you,

    John
     
    Last edited: Jun 21, 2010
  2. jmaroon

    jmaroon Binder Driver

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    i ordered a bunch of travelall parts (500 bucks worth) from john fleck at backcountry binders. paid up front, sold the vehicle 18 months later, because i didn't get my parts (after weekly calls and weekly excuses) and couldn't do anything to it without them.. finally got a lawyer involved, and the parts showed up a week later.. 2 years after the check cleared :taz: i won't be recommending him any time soon.
     
  3. stu simpson

    stu simpson High Wheeler

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    I have been around awhile and have experienced a lot of transactions in the last 20 years, good and bad. Not going to comment on all of the unpleasant ones, because some of it involves subjective expectations on the part of both parties, and most were one time deals. Also not going to comment on aborted deals that did not take place or reversed due to flakeout. **** happens. Too many to count, plus I have been guilty of flaking it myself or taking too long for reasons good and bad. (There is one guy who I might comment about later, mainly because he seems to be one of the ones who have had a lot of false indignation :taz: with regard to this entire episode from the outset, we'll see if he decides to post up in this column). I will also never post about someone who gave me my money back, at least they did that much.

    I'm only going to post about one vendor I have had universally unpleasant dealings with, and that is Outback Parts in Spokane Washington. After reading these, which happened in no particular order, you may ask yourself, "why did you go back?" for which I have no really good answer except to say this was before internet and before I even knew that there was a Binder Community.

    1. Received a bananna'd D70 front tie rod from them, like it was used to drag the vehicle 100 miles with a tow strap with a semi. Refused to make it right. This was in the days before CC challenges.

    2. Sent me a repro manual for R series trucks to the wrong address. It sat outside in the rain for a month, then was returned to them. The corrtected the address and resent the manual. Yes the soaked thru moldy manual with all of the pages stuck together. They even repacked it for me how sweet. Refused to make it right.

    3. Needed a core 4BBL to replace a TQ for a Scout motor, but RJ talked me into buying a new carb "specifically indicated for replacement on the spreadbore manifold". What he sent was a universal Edelbrock 1406 that I could have bought almost across the street from me. It came without the adapter for the square to spread, no gaskets, and I also had to buy an adapter for the air filter. All I could say was you have got to be F-ing kidding me. Partly on me I guess, but he refused to make it right to make the part useable on my truck.
     
  4. stefen bolander

    stefen bolander Farmall Cub

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    When first ordering from a company, I usually tend to place a smaller order to find out whay type of costomer service a company has. That way, I'm not out a whole lot of money if things turn sour. Anyway, I was at one point in need of a few basic suspension parts. In my shopping around, I found that Damian Grihalva of D and C extreme seemed to have a lot of useful information on his website, and his prices were good. In appreciation of the info, I called and placed my order. He told me it would take less than a week to recieve my parts. After waiting over a week, no parts. After talking to him three more times, and he promising me delivery, only small portions of my order showed up. After over a month, I went to my bank and cancelled the payment. A couple of days after this, another small portion of my order showed up. At this point, he would not answer when I called or return any of my calls, so I put those parts in a box along with a letter explaining why I cancelled payment and sent it back to him. Then and only then did I recieve a call from him; to my inquiries about why it was so difficult to put some parts in a box and send them off, he had no reply.

    I had since ordered a few things from Jeff Ismail of IH Only North to make up for the incomplete order from D and C, and recieved the parts after two days. Damian and I did eventually settle up, but if money hadn't been involved, I doubt he would have.
     
  5. jeffro

    jeffro Farmall Cub

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    I ordered a Brite Lites kit from Super Scout Specialists in October and still have nothing to show for it. After the first month I called and found out they didn't have in stock and the manufacturer takes their sweet time pumping out new kits. That's fine and all, but if you have none in stock and don't know when more are coming, why is it still listed for sale on the site? In the meantime I've heard nothing. No updates unless I call.

    I don't want to trash Super Scout Specialists too much though, all my other dealings have been fast and smooth. I'm just trying to outline an area where they could be better.
     
  6. John Glancy

    John Glancy Farmall Cub

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    Our Brite lights kits are supplied by Mike Eppinger (Scout Ranch), we are at Mike's mercy for delivery of the product that has been ordered for a long time, it is a fine product and we continue to use this supplier out of loyalty and friendship. You have not been charged $$ for the product, so to say you have nothing to show for this order is a little misleading to folks. As far as "updates" we wish we could "update" folks on back ordered items but there is simply not enough time in the day, & folks need not call but they can inquire via email for free on any item that is back ordered. We are sorry for the delay in delivering this product and it does not reflect our normal customer service. I will remove this product from our store if we cannot improve the supply and delivery time.

    As stated in the past, I do not like this thread and believe it to be very dangerous and could be misleading. It feels like a pissing contest and does not belong here. Jeffro concerns could have been directed at me personally rather than in public, during these bad economic times we (nor any genuinely good vendor) cannot afford to loose any business due to some ones doubt regarding our good service after reading such comments.

    JG SSS
     
  7. jeffro

    jeffro Farmall Cub

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    Sorry, I wasn't careful enough in my wording. I should have been clear that I haven't been charged yet. Honestly I hadn't even checked because I knew working with you guys that things would work out in the end. I don't want to trash talk SSS, but I think it's fair to state that things may be listed for sale that aren't actually in stock. That's the only warning I wanted to give.

    Incidentally there is already a website set up for rating vendors. It grew out of the need to rate vendors in the growing tech sector, but it's not exclusive to them. Check out www.resellerratings.com sometime. It's a much better format for rating the performance of and understanding the ratings of vendors than a bunch of posts on a vBulletin forum could ever hope to be.
     
  8. John Glancy

    John Glancy Farmall Cub

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    Your statement is fair, I thank you for your clarification and for your patience and continued business.


    But a word of caution: anyone who believes that every vendor, any IH vendor or a Bronco parts vendor or a Amazon vendor, Ebay vendor etc etc, has every item in stock listed in their online store at all times is rather naive in this belief. SSS and most Vendors have terms of sales and policys listed on their sites regarding Back orders, Do most folks bother to read them? Not really.
    I just don't believe it is fair for SSS to be put in the BAD VENDOR EXPERIENCES forum list for this particular reason. However looking at the bright side maybe SSS can used as an example for folks to learn that a long period back order situation can happen with ANY vendor.
     
  9. scoutboy74

    scoutboy74 Lives in an IH Dealership

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    SSS is not a bad vendor at all. Quite the opposite. Now that Jeffro's complaint has been clarified, and all the facts have come out, I think it's obvious for all with eyes to see that this was nothing more than a simple misunderstanding. JG, your concerns about this thread are justified as evidenced by this particular episode. All it takes is the unintentional omission of a few critical details to make a situation appear more negative than it actually is. Be that as it may, I think this thread still serves a valuable purpose to the community. I just hope this situation would serve as a reminder to anyone with what they believe is a negative vendor experience to post. I know it's been said already, but please, think it through before posting. Make sure to include all the pertinent facts and details. Only conjecture and emotion should be omitted.
     
  10. John Donnelly

    John Donnelly Administrator Staff Member Administrator Moderator

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    I have cleared out all the debate, and discussion. For those that couldn't understand it the first time, I have added my original instructions to the top of this post. That is all that will be in this thread.

    I have left the posts that were actually about deals gone bad that reported the facts. No posts about a bad deal were deleted, only the discussion and for whatever reason the "limericks" that served no purpose.

    I have also left Jeffro's and John Glancy's discussion as a lesson that this thread is a place where you better have your facts straight before you post, and you had better be prepared to reap what you sow if you don't report it straight.

    I would prefer that folks used The Machine Shop forum to discuss issues directly with vendors if a phone doesn't work, or they feel that it is important for a customer service issue to receive closer scrutiny, but dammit...

    Report the facts of the matter, and leave it. I would wager that if you report, get a response, and it fixes it, 99 times out of a hundred it will be just a bad case of mis-communication, and nothing else.

    Please, follow the instructions. You all have IH truck manuals to help you along with your trucks, do us all the courtesy of following the instructions here.

    If this thread degenerates again, I will remove it from Tech, move it to The Machine shop, and lock it as well as it's positive sister and we will try something else to give the community what it wants while also respecting not only the law, but each other.

    Thank you,

    John
     
  11. John Glancy

    John Glancy Farmall Cub

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    John, THANK YOU!
    I have changed my opinion regarding the thread and believe now it can be something positive for folks.
    I would like to take this opportunity to salute you, Jeff Bade and all the BP Adms/Mods for their continued service to the IH community. Your work is Priceless.
    Have a Happy and Warm Holiday!

    Cheers
    JG
     
  12. Dan916

    Dan916 Farmall Cub

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    John Donnelley,
    Please consider moving this thread (and the good vendor one) to the machine shop area. I think it would be more appropriate there. I know everybody posts in the general tech area about everything I.H. Scout / light line related here and likes to find all their information here. (For example the SSII section seems dead but lots of posts are here on the subject.) To me the vendor ratings make more sense being in the area where I would go to look for a vendor. On a sticky at the top of the tech section seems very "in my face" to me.

    I think it is truly useful done with the safe guards you have instituted. I stayed away from the I.H. community for many years because of a bad vendor and because my parts Scout was stripped. I even heard a rumor that the vendor was buying a lot of used parts from someone that might have been doing the stripping. The owner of that business is no longer involved with Internationals so I won't bother to go into details.

    I tried to pm you but couldn't figure that out but go ahead and delete this as it isn't on topic or useful to others.

    Dan
     
  13. Chris Keck

    Chris Keck Farmall Cub

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    I had a bad vendor experience with Scout Maddness when i was in Highschool, ordered a Reverse Shackle kit over thanksgiving break didn't recieve it till the end of january missing parts, there excuss was UPS doesn't run around X-mas. Then when i finally got it the holes where in the wrong places, had to toss it and start from scratch. Won't be buying from then agian.
     
  14. UserName

    UserName Farmall Cub

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    I had a pretty poor experience with Super Scout Specialists. I placed a significant order with them and received my items as described. I thought the freight was a little high but realized it did nave to cover a lot of ground to get to my door plus it was possibly oversized and on the heavy side. I didn't gripe and was happy.

    When I placed my second order with SSS, I received it without a glitch. The freight was also high. I emailed them and explained my concern as well as explaining that if the freight was legitimate, I would need to pay higher prices locally to save the freight. This would save me money.

    Instead of making an explaination or just saying "That's what it costs, sorry." I got a response from John Glancy telling me not to threaten him with buying somewhere else and that he sells his parts to every other dealer and that he would get the sales anyways. I haven't been back since, nor have I purchased any Light Line parts.

    I have done business with several other International vendors since and have had no complaints, in fact I have found all of them to be quite plesent and customer service oriented. When it comes to Light Line parts, if that's the only way I can get them, I don't need them. I've spent about 9K so far on this build and will likely spend more. But it won't be at SSS, and it won't be on Light Line parts.

    Tony
     
  15. Ray Cass

    Ray Cass Farmall Cub

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    .....
     
    Last edited: Jan 2, 2010
  16. UserName

    UserName Farmall Cub

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    The beauty is, I don't have to back it up. I know it happpened, and I control the direction my money goes.

    Tony
     
  17. Robert JetFxr

    Robert JetFxr High Wheeler

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    Personal issues aside, light line is the only way we can get most new Scout parts. I know John can sometimes be a little arrogant but he is the only reason that light line is still going. Scouts are cool trucks that are affordable to drive daily, that said go back and work it out with others at SSS without trashing a business on the web. This post will be on the Web FOREVER and if you have not explored all options it can hurt all involved. This is too big for petty fights. I for one worry about these kind of posts.
     
  18. John Glancy

    John Glancy Farmall Cub

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    It is obvious to me that 'Username" "tony" has a personal problem with me and not SSS. I have no idea who this person is or what the misunderstanding was or how it occurred, without all the facts and without knowing who this person is, how can I possibly defend myself and my reputation? but I do know this: even if his or her phone call, email or whatever it was, was threatening or nasty to me or to SSS, the tone of the conversation was foul, if I made the comments that he/she is suggesting then I would be wrong (and arrogant-thanks robert!) and I am truly sorry if this indeed happened. Could either party have misunderstood, yes its surely possible and I regret that this person feels the way they do and wish i could do something about it.

    This event is troubling to me, our community is to small to let such things happen.

    This may be unrelated and certainly no excuse and very hard for me to share but in 2008-09 I went through a terrible divorce, I lost my best friend in the world, it is one of the worst things that has happened to me in my life and I have just recently felt like myself again, so if I ruffled the feathers of anyone else during this time, please accept my sincere apology. Please contact me before making something out of what could be nothing more than a possible misunderstanding.
     
    Last edited: Jan 3, 2010
  19. UserName

    UserName Farmall Cub

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    John G.,
    First and foremost....
    I have a tremendous of respect for anyone who would apologize in an open forum for something that is unsubstantiated, whatever the reason.

    I'm truly sorry for these terrible events which occurred in your life. I have never experienced either and can't imagine.

    I would say that my beef was a personal one, only because the response I received was personal.

    I wish I could say I've never said or done something which gave someone a reason to be cross, because something else was on my mind, but I definately have.

    I understand and I opologize for not trying harder at the outset to be less obtuse.

    Tony (he)
     
  20. Fuelsmech

    Fuelsmech Farmall Cub

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    Now that's more like it. All of us in the Binder community are like a family, and families have spats. It's inevitable. But the fact that we can work through our differences sets us apart from everybody else.
     

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